/* ═══════════════════════════════════════════════════════════════
   FUNOFOCUS CARE — Premium Design System
   Customer Complaint Management Application
   ═══════════════════════════════════════════════════════════════ */

/* ─── DESIGN TOKENS ─── */
:root {
  /* Primary Palette */
  --primary: #1a73e8;
  --primary-hover: #1557b0;
  --primary-light: #e8f0fe;
  --primary-dark: #174ea6;
  --primary-gradient: linear-gradient(135deg, #1a73e8 0%, #174ea6 100%);

  /* Accents */
  --success: #34a853;
  --success-light: #e6f4ea;
  --warning: #fbbc04;
  --warning-light: #fef7e0;
  --danger: #ea4335;
  --danger-light: #fce8e6;
  --info: #4285f4;
  --info-light: #e8f0fe;

  /* Neutrals */
  --gray-50: #f8f9fa;
  --gray-100: #f1f3f4;
  --gray-200: #e8eaed;
  --gray-300: #dadce0;
  --gray-400: #bdc1c6;
  --gray-500: #9aa0a6;
  --gray-600: #80868b;
  --gray-700: #5f6368;
  --gray-800: #3c4043;
  --gray-900: #202124;

  /* Surfaces */
  --surface: #ffffff;
  --background: #f1f3f4;
  --sidebar-bg: #1a1f36;
  --sidebar-hover: rgba(255,255,255,0.08);
  --sidebar-active: rgba(26,115,232,0.15);

  /* Borders & Radius */
  --border-color: #e8eaed;
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-xl: 24px;
  --radius-full: 9999px;

  /* Shadows */
  --shadow-sm: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.06);
  --shadow-md: 0 4px 6px rgba(0,0,0,0.07), 0 2px 4px rgba(0,0,0,0.06);
  --shadow-lg: 0 10px 25px rgba(0,0,0,0.08), 0 6px 12px rgba(0,0,0,0.06);
  --shadow-xl: 0 20px 50px rgba(0,0,0,0.12), 0 12px 24px rgba(0,0,0,0.08);

  /* Typography */
  --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --font-size-xs: 0.75rem;
  --font-size-sm: 0.8125rem;
  --font-size-base: 0.875rem;
  --font-size-md: 1rem;
  --font-size-lg: 1.125rem;
  --font-size-xl: 1.5rem;
  --font-size-2xl: 2rem;

  /* Transitions */
  --transition-fast: 150ms ease;
  --transition-normal: 250ms ease;
  --transition-slow: 350ms cubic-bezier(0.4, 0, 0.2, 1);

  /* Layout */
  --sidebar-width: 260px;
  --header-height: 64px;
}

/* ─── RESET & BASE ─── */
*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  scroll-behavior: smooth;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  font-family: var(--font-family);
  font-size: var(--font-size-base);
  color: var(--gray-900);
  background: var(--background);
  line-height: 1.6;
  min-height: 100vh;
  overflow-x: hidden;
}

a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }

img { max-width: 100%; display: block; }

input, select, textarea, button {
  font-family: inherit;
  font-size: inherit;
}

/* ─── SCROLLBAR ─── */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--gray-400); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--primary); }

/* ═══════════════════════════════════════════
   LOGIN PAGE
   ═══════════════════════════════════════════ */
.login-page {
  display: none;
  min-height: 100vh;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, #0d1b3e 0%, #1a237e 30%, #1a73e8 60%, #174ea6 100%);
  position: relative;
  overflow: hidden;
}
.login-page.active { display: flex; }

.login-bg-shapes {
  position: absolute;
  inset: 0;
  overflow: hidden;
  pointer-events: none;
}
.shape {
  position: absolute;
  border-radius: 50%;
  opacity: 0.06;
  background: white;
}
.shape-1 { width: 600px; height: 600px; top: -200px; right: -100px; animation: floatShape 20s ease-in-out infinite; }
.shape-2 { width: 400px; height: 400px; bottom: -100px; left: -80px; animation: floatShape 15s ease-in-out infinite reverse; }
.shape-3 { width: 300px; height: 300px; top: 40%; left: 50%; animation: floatShape 25s ease-in-out infinite; }

@keyframes floatShape {
  0%, 100% { transform: translate(0, 0) scale(1); }
  33% { transform: translate(30px, -30px) scale(1.05); }
  66% { transform: translate(-20px, 20px) scale(0.95); }
}

.login-card {
  background: var(--surface);
  border-radius: var(--radius-xl);
  padding: 48px 40px;
  width: 100%;
  max-width: 420px;
  box-shadow: var(--shadow-xl), 0 0 80px rgba(26,115,232,0.15);
  animation: fadeInUp 0.6s ease-out;
  position: relative;
  z-index: 1;
}

.login-logo {
  text-align: center;
  margin-bottom: 32px;
}

.logo-icon {
  width: 72px;
  height: 72px;
  background: var(--primary-gradient);
  border-radius: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 16px;
  box-shadow: 0 8px 24px rgba(26,115,232,0.3);
}

.login-title {
  font-size: 1.75rem;
  font-weight: 800;
  color: var(--primary);
  margin-bottom: 4px;
  letter-spacing: -0.5px;
}

.login-subtitle {
  font-size: var(--font-size-sm);
  color: var(--gray-600);
  font-weight: 400;
}

.login-form .form-group {
  margin-bottom: 20px;
}

.login-form label {
  display: block;
  font-size: var(--font-size-sm);
  font-weight: 600;
  color: var(--gray-800);
  margin-bottom: 6px;
}

.input-icon-wrapper {
  position: relative;
}

.input-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--gray-500);
  pointer-events: none;
}

.login-form input[type="text"],
.login-form input[type="password"] {
  width: 100%;
  height: 48px;
  padding: 0 16px 0 44px;
  border: 2px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-base);
  color: var(--gray-900);
  background: var(--surface);
  transition: all var(--transition-normal);
  outline: none;
}

.login-form input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(26,115,232,0.12);
}

.form-row-between {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 24px;
}

.checkbox-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: var(--font-size-sm);
  color: var(--gray-700);
  cursor: pointer;
}

.checkbox-label input[type="checkbox"] {
  width: 16px;
  height: 16px;
  accent-color: var(--primary);
}

.forgot-link {
  font-size: var(--font-size-sm);
  color: var(--primary);
  font-weight: 500;
}

.login-error {
  color: var(--danger);
  font-size: var(--font-size-sm);
  text-align: center;
  margin-top: 12px;
  min-height: 20px;
}

.login-footer {
  text-align: center;
  margin-top: 24px;
  padding-top: 20px;
  border-top: 1px solid var(--gray-200);
}
.login-footer p {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}

/* ═══════════════════════════════════════════
   BUTTONS
   ═══════════════════════════════════════════ */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  height: 40px;
  padding: 0 20px;
  border: 2px solid transparent;
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition-normal);
  white-space: nowrap;
  position: relative;
  overflow: hidden;
}

.btn-primary {
  background: var(--primary-gradient);
  color: white;
  border-color: transparent;
}
.btn-primary:hover {
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(26,115,232,0.35);
}
.btn-primary:active { transform: translateY(0); }

.btn-outline {
  background: transparent;
  color: var(--primary);
  border-color: var(--gray-300);
}
.btn-outline:hover {
  background: var(--primary-light);
  border-color: var(--primary);
}

.btn-danger {
  background: var(--danger);
  color: white;
  border-color: transparent;
}
.btn-danger:hover {
  background: #d33426;
  box-shadow: 0 4px 12px rgba(234,67,53,0.3);
}

.btn-success {
  background: var(--success);
  color: white;
  border-color: transparent;
}

.btn-block { width: 100%; }
.btn-sm { height: 34px; padding: 0 14px; font-size: var(--font-size-xs); }
.btn-lg { height: 48px; padding: 0 28px; font-size: var(--font-size-md); }

.btn-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  padding: 0;
  border: none;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--gray-700);
  cursor: pointer;
  transition: all var(--transition-fast);
}
.btn-icon:hover {
  background: var(--gray-100);
  color: var(--gray-900);
}

/* ═══════════════════════════════════════════
   APP LAYOUT
   ═══════════════════════════════════════════ */
.app-layout {
  display: none;
  min-height: 100vh;
}
.app-layout.active { display: flex; }

/* ─── SIDEBAR ─── */
.sidebar {
  width: var(--sidebar-width);
  height: 100vh;
  position: fixed;
  top: 0;
  left: 0;
  background: var(--sidebar-bg);
  display: flex;
  flex-direction: column;
  z-index: 100;
  transition: transform var(--transition-slow);
}

.sidebar-header {
  padding: 20px 20px 16px;
  border-bottom: 1px solid rgba(255,255,255,0.08);
}

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 12px;
}

.sidebar-logo-icon {
  width: 40px;
  height: 40px;
  background: var(--primary-gradient);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.brand-name {
  font-size: var(--font-size-lg);
  font-weight: 700;
  color: white;
}
.brand-sub {
  font-size: var(--font-size-lg);
  font-weight: 300;
  color: rgba(255,255,255,0.6);
  margin-left: 4px;
}

.sidebar-nav {
  flex: 1;
  padding: 12px;
  overflow-y: auto;
}

.nav-section-label {
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1.2px;
  color: rgba(255,255,255,0.35);
  padding: 16px 12px 8px;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  color: rgba(255,255,255,0.7);
  font-size: var(--font-size-sm);
  font-weight: 500;
  text-decoration: none;
  transition: all var(--transition-fast);
  position: relative;
  margin-bottom: 2px;
}
.nav-item:hover {
  background: var(--sidebar-hover);
  color: white;
  text-decoration: none;
}
.nav-item.active {
  background: var(--sidebar-active);
  color: white;
}
.nav-item.active::before {
  content: '';
  position: absolute;
  left: -12px;
  top: 4px;
  bottom: 4px;
  width: 3px;
  background: var(--primary);
  border-radius: 0 3px 3px 0;
}

.nav-badge {
  margin-left: auto;
  background: var(--danger);
  color: white;
  font-size: 0.625rem;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: var(--radius-full);
  min-width: 20px;
  text-align: center;
}
.nav-badge:empty { display: none; }

.live-dot {
  margin-left: auto;
  width: 8px;
  height: 8px;
  background: var(--success);
  border-radius: 50%;
  animation: pulse 2s ease-in-out infinite;
}

.sidebar-footer {
  padding: 12px;
  border-top: 1px solid rgba(255,255,255,0.08);
}

.sidebar-user {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px;
  border-radius: var(--radius-sm);
}

.user-avatar {
  width: 36px;
  height: 36px;
  background: var(--primary-gradient);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-weight: 700;
  font-size: var(--font-size-sm);
  flex-shrink: 0;
}
.user-avatar.small { width: 32px; height: 32px; font-size: var(--font-size-xs); }

.user-info {
  flex: 1;
  min-width: 0;
}
.user-name {
  display: block;
  font-size: var(--font-size-sm);
  font-weight: 600;
  color: white;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.user-role {
  display: block;
  font-size: var(--font-size-xs);
  color: rgba(255,255,255,0.5);
}

.sidebar-footer .btn-icon {
  color: rgba(255,255,255,0.5);
}
.sidebar-footer .btn-icon:hover {
  color: white;
  background: rgba(255,255,255,0.08);
}

/* Sidebar Overlay (mobile) */
.sidebar-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.5);
  backdrop-filter: blur(2px);
  z-index: 99;
}
.sidebar-overlay.active { display: block; }

/* ─── MAIN AREA ─── */
.main-area {
  margin-left: var(--sidebar-width);
  flex: 1;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* ─── TOP HEADER ─── */
.top-header {
  height: var(--header-height);
  background: var(--surface);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  position: sticky;
  top: 0;
  z-index: 50;
}

.header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.hamburger { display: none; }

.page-title {
  font-size: var(--font-size-lg);
  font-weight: 700;
  color: var(--gray-900);
}

.header-right {
  display: flex;
  align-items: center;
  gap: 8px;
}

.header-search {
  position: relative;
  display: flex;
  align-items: center;
}
.header-search svg {
  position: absolute;
  left: 12px;
  color: var(--gray-500);
  pointer-events: none;
}
.header-search input {
  width: 260px;
  height: 38px;
  padding: 0 16px 0 38px;
  border: none;
  border-radius: var(--radius-full);
  background: var(--gray-100);
  font-size: var(--font-size-sm);
  color: var(--gray-900);
  outline: none;
  transition: all var(--transition-normal);
}
.header-search input:focus {
  background: var(--surface);
  box-shadow: 0 0 0 2px var(--primary);
  width: 320px;
}

.search-results {
  display: none;
  position: absolute;
  top: 100%;
  left: 0;
  right: 0;
  margin-top: 8px;
  background: var(--surface);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  max-height: 320px;
  overflow-y: auto;
  z-index: 200;
}
.search-results.active { display: block; }

.search-result-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 16px;
  cursor: pointer;
  transition: background var(--transition-fast);
}
.search-result-item:hover { background: var(--gray-50); }
.search-result-item .result-id { font-weight: 600; color: var(--primary); font-size: var(--font-size-sm); }
.search-result-item .result-name { color: var(--gray-800); font-size: var(--font-size-sm); }
.search-result-item .result-product { color: var(--gray-500); font-size: var(--font-size-xs); }

.notification-btn {
  position: relative;
}
.notification-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 18px;
  height: 18px;
  background: var(--danger);
  color: white;
  font-size: 0.625rem;
  font-weight: 700;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--surface);
}

/* ─── PAGE CONTENT ─── */
.page-content {
  display: none;
  padding: 24px 32px;
  max-width: 1400px;
  width: 100%;
  animation: fadeIn 0.3s ease-out;
}
.page-content.active { display: block; }

.page-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 24px;
  gap: 16px;
  flex-wrap: wrap;
}
.page-header h1 {
  font-size: var(--font-size-xl);
  font-weight: 700;
  color: var(--gray-900);
  letter-spacing: -0.3px;
}
.page-description {
  color: var(--gray-600);
  font-size: var(--font-size-sm);
  margin-top: 4px;
}

/* ═══════════════════════════════════════════
   CARDS
   ═══════════════════════════════════════════ */
.card {
  background: var(--surface);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border-color);
  padding: 24px;
  margin-bottom: 20px;
}

.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
}
.card-header h3 {
  font-size: var(--font-size-md);
  font-weight: 600;
  color: var(--gray-900);
}

.view-all-link {
  font-size: var(--font-size-sm);
  font-weight: 500;
  color: var(--primary);
}

/* ═══════════════════════════════════════════
   DASHBOARD STAT CARDS
   ═══════════════════════════════════════════ */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 20px;
  margin-bottom: 24px;
}

.stat-card {
  background: var(--surface);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border-color);
  display: flex;
  align-items: flex-start;
  gap: 16px;
  position: relative;
  overflow: hidden;
  transition: all var(--transition-normal);
  cursor: default;
}
.stat-card::before {
  content: '';
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 4px;
}
.stat-card[data-accent="primary"]::before { background: var(--primary); }
.stat-card[data-accent="warning"]::before { background: var(--warning); }
.stat-card[data-accent="success"]::before { background: var(--success); }
.stat-card[data-accent="info"]::before { background: var(--info); }

.stat-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.stat-icon {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.stat-icon.primary { background: var(--primary-light); color: var(--primary); }
.stat-icon.warning { background: var(--warning-light); color: #e37400; }
.stat-icon.success { background: var(--success-light); color: var(--success); }
.stat-icon.info { background: var(--info-light); color: var(--info); }

.stat-info { flex: 1; }
.stat-number {
  display: block;
  font-size: var(--font-size-2xl);
  font-weight: 800;
  color: var(--gray-900);
  line-height: 1.2;
  letter-spacing: -1px;
}
.stat-label {
  display: block;
  font-size: var(--font-size-sm);
  color: var(--gray-600);
  margin-top: 4px;
}

.stat-trend {
  font-size: var(--font-size-xs);
  font-weight: 600;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  white-space: nowrap;
}
.stat-trend.up { background: var(--success-light); color: var(--success); }
.stat-trend.down { background: var(--danger-light); color: var(--danger); }
.stat-trend.neutral { background: var(--gray-100); color: var(--gray-600); }

/* ─── DASHBOARD CHARTS ─── */
.dashboard-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}

.chart-bars {
  display: flex;
  align-items: flex-end;
  gap: 12px;
  height: 200px;
  padding-top: 20px;
}
.chart-bar-group {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  height: 100%;
  justify-content: flex-end;
}
.chart-bar {
  width: 100%;
  height: var(--bar-height, 50%);
  background: var(--primary-gradient);
  border-radius: 6px 6px 0 0;
  position: relative;
  min-height: 8px;
  transition: height 0.8s cubic-bezier(0.4, 0, 0.2, 1);
  animation: barGrow 1s ease-out backwards;
}
.chart-bar-value {
  position: absolute;
  top: -22px;
  left: 50%;
  transform: translateX(-50%);
  font-size: var(--font-size-xs);
  font-weight: 600;
  color: var(--gray-700);
}
.chart-bar-label {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  font-weight: 500;
}

@keyframes barGrow {
  from { height: 0; }
}

/* Recent Complaints */
.recent-list { display: flex; flex-direction: column; }

.recent-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--gray-100);
  cursor: pointer;
  transition: background var(--transition-fast);
}
.recent-item:last-child { border-bottom: none; }
.recent-item:hover { background: var(--gray-50); margin: 0 -24px; padding: 12px 24px; }

.recent-item .item-id {
  font-weight: 600;
  color: var(--primary);
  font-size: var(--font-size-sm);
  min-width: 72px;
}
.recent-item .item-name {
  flex: 1;
  font-size: var(--font-size-sm);
  color: var(--gray-800);
}
.recent-item .item-time {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}

/* ═══════════════════════════════════════════
   BADGES
   ═══════════════════════════════════════════ */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 4px 10px;
  border-radius: var(--radius-full);
  font-size: var(--font-size-xs);
  font-weight: 600;
  white-space: nowrap;
}
.badge-primary { background: var(--primary-light); color: var(--primary); }
.badge-success { background: var(--success-light); color: var(--success); }
.badge-warning { background: var(--warning-light); color: #b45309; }
.badge-danger { background: var(--danger-light); color: var(--danger); }
.badge-info { background: var(--info-light); color: var(--info); }

.badge-dot::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
  animation: pulse 2s infinite;
}

/* ═══════════════════════════════════════════
   COMPLAINT LIST / TABLE
   ═══════════════════════════════════════════ */
.filter-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
  gap: 16px;
  flex-wrap: wrap;
}

.filter-tabs {
  display: flex;
  gap: 4px;
  background: var(--gray-100);
  padding: 4px;
  border-radius: var(--radius-sm);
}

.filter-tab {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  border: none;
  border-radius: 6px;
  background: transparent;
  font-size: var(--font-size-sm);
  font-weight: 500;
  color: var(--gray-700);
  cursor: pointer;
  transition: all var(--transition-fast);
}
.filter-tab:hover { color: var(--gray-900); }
.filter-tab.active {
  background: var(--primary);
  color: white;
  box-shadow: var(--shadow-sm);
}

.filter-count {
  font-size: 0.625rem;
  font-weight: 700;
  padding: 0 5px;
  border-radius: var(--radius-full);
  background: rgba(0,0,0,0.08);
  line-height: 18px;
}
.filter-tab.active .filter-count {
  background: rgba(255,255,255,0.25);
}

.filter-actions {
  display: flex;
  gap: 12px;
  align-items: center;
}

.table-search {
  position: relative;
  display: flex;
  align-items: center;
}
.table-search svg {
  position: absolute;
  left: 10px;
  color: var(--gray-500);
  pointer-events: none;
}
.table-search input {
  width: 220px;
  height: 36px;
  padding: 0 12px 0 34px;
  border: 1px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  outline: none;
  transition: all var(--transition-normal);
}
.table-search input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(26,115,232,0.1);
}

.sort-select {
  height: 36px;
  padding: 0 12px;
  border: 1px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  color: var(--gray-700);
  background: var(--surface);
  outline: none;
  cursor: pointer;
}

.table-container {
  overflow-x: auto;
}

.complaint-table {
  width: 100%;
  border-collapse: collapse;
}
.complaint-table th {
  text-align: left;
  padding: 12px 16px;
  font-size: var(--font-size-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--gray-600);
  background: var(--gray-50);
  border-bottom: 2px solid var(--gray-200);
  white-space: nowrap;
}
.complaint-table td {
  padding: 14px 16px;
  font-size: var(--font-size-sm);
  color: var(--gray-800);
  border-bottom: 1px solid var(--gray-100);
  vertical-align: middle;
}
.complaint-table tbody tr {
  cursor: pointer;
  transition: background var(--transition-fast);
}
.complaint-table tbody tr:hover {
  background: #f0f5ff;
}

.table-btn {
  padding: 4px 10px;
  border: 1px solid var(--gray-300);
  border-radius: 6px;
  background: var(--surface);
  color: var(--primary);
  font-size: var(--font-size-xs);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
}
.table-btn:hover {
  background: var(--primary-light);
  border-color: var(--primary);
}

/* Empty State */
.empty-state {
  text-align: center;
  padding: 48px 20px;
}
.empty-state svg { margin: 0 auto 16px; }
.empty-state h3 { font-size: var(--font-size-md); color: var(--gray-700); margin-bottom: 4px; }
.empty-state p { color: var(--gray-500); font-size: var(--font-size-sm); }

/* Pagination */
.pagination {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  padding: 16px 0 0;
}
.pagination button {
  width: 34px;
  height: 34px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 1px solid var(--gray-300);
  border-radius: 6px;
  background: var(--surface);
  color: var(--gray-700);
  font-size: var(--font-size-sm);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
}
.pagination button:hover:not(:disabled) {
  background: var(--primary-light);
  border-color: var(--primary);
  color: var(--primary);
}
.pagination button.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}
.pagination button:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

/* ═══════════════════════════════════════════
   COMPLAINT FORM
   ═══════════════════════════════════════════ */
.complaint-form-card { max-width: 800px; }

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}
.form-grid .full-width { grid-column: 1 / -1; }

.complaint-form .form-group {
  display: flex;
  flex-direction: column;
}

.complaint-form label {
  font-size: var(--font-size-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--gray-700);
  margin-bottom: 6px;
}
.required { color: var(--danger); }

.complaint-form input,
.complaint-form select,
.complaint-form textarea {
  width: 100%;
  height: 44px;
  padding: 0 14px;
  border: 2px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  color: var(--gray-900);
  background: var(--surface);
  transition: all var(--transition-normal);
  outline: none;
}
.complaint-form input:focus,
.complaint-form select:focus,
.complaint-form textarea:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(26,115,232,0.1);
}

.complaint-form textarea {
  height: auto;
  min-height: 120px;
  padding: 12px 14px;
  resize: vertical;
}

.field-error {
  font-size: var(--font-size-xs);
  color: var(--danger);
  margin-top: 4px;
  min-height: 16px;
}

.form-section {
  margin-top: 24px;
}

.section-label {
  display: block;
  font-size: var(--font-size-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--gray-700);
  margin-bottom: 12px;
}

.priority-selector {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.priority-option input { display: none; }

.priority-pill {
  display: inline-flex;
  align-items: center;
  padding: 8px 20px;
  border-radius: var(--radius-full);
  font-size: var(--font-size-sm);
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition-normal);
  border: 2px solid;
}
.priority-pill.low { border-color: var(--success); color: var(--success); background: var(--success-light); }
.priority-pill.medium { border-color: var(--warning); color: #b45309; background: var(--warning-light); }
.priority-pill.high { border-color: #e65100; color: #e65100; background: #fff3e0; }
.priority-pill.critical { border-color: var(--danger); color: var(--danger); background: var(--danger-light); }

.priority-option input:checked + .priority-pill.low { background: var(--success); color: white; }
.priority-option input:checked + .priority-pill.medium { background: var(--warning); color: #4a2600; }
.priority-option input:checked + .priority-pill.high { background: #e65100; color: white; }
.priority-option input:checked + .priority-pill.critical { background: var(--danger); color: white; }

.status-selector select {
  width: 200px;
  height: 44px;
  padding: 0 14px;
  border: 2px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  outline: none;
  background: var(--surface);
}

.form-actions {
  display: flex;
  gap: 12px;
  justify-content: flex-end;
  margin-top: 32px;
  padding-top: 24px;
  border-top: 1px solid var(--gray-200);
}

/* ═══════════════════════════════════════════
   COMPLAINT DETAIL
   ═══════════════════════════════════════════ */
.complaint-id-badge {
  font-size: var(--font-size-sm);
  font-weight: 700;
  color: var(--primary);
  background: var(--primary-light);
  padding: 6px 14px;
  border-radius: var(--radius-full);
}

.detail-header-actions {
  display: flex;
  gap: 8px;
  align-items: center;
}

.detail-layout {
  display: grid;
  grid-template-columns: 1fr 340px;
  gap: 20px;
  align-items: start;
}

.detail-info-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}
.detail-info-grid .full-width { grid-column: 1 / -1; }

.detail-field {}
.detail-label {
  display: block;
  font-size: var(--font-size-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--gray-500);
  margin-bottom: 4px;
}
.detail-value {
  display: block;
  font-size: var(--font-size-sm);
  color: var(--gray-900);
  font-weight: 500;
}

/* Timeline */
.timeline {
  position: relative;
  padding-left: 28px;
}
.timeline::before {
  content: '';
  position: absolute;
  left: 8px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--gray-200);
}

.timeline-item {
  position: relative;
  padding-bottom: 24px;
}
.timeline-item:last-child { padding-bottom: 0; }

.timeline-item::before {
  content: '';
  position: absolute;
  left: -24px;
  top: 4px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--primary);
  border: 2px solid var(--surface);
  box-shadow: 0 0 0 2px var(--primary-light);
  z-index: 1;
}

.timeline-action {
  font-size: var(--font-size-sm);
  font-weight: 600;
  color: var(--gray-900);
}
.timeline-desc {
  font-size: var(--font-size-sm);
  color: var(--gray-600);
  margin-top: 2px;
}
.timeline-meta {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  margin-top: 4px;
}

.add-note-section {
  margin-top: 20px;
  padding-top: 20px;
  border-top: 1px solid var(--gray-200);
}
.add-note-section h4 {
  font-size: var(--font-size-sm);
  font-weight: 600;
  margin-bottom: 12px;
}
.add-note-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.add-note-form textarea {
  width: 100%;
  padding: 12px;
  border: 2px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  resize: vertical;
  outline: none;
  transition: border-color var(--transition-fast);
}
.add-note-form textarea:focus {
  border-color: var(--primary);
}
.add-note-form .btn { align-self: flex-end; }

/* Status Stepper */
.status-stepper {
  display: flex;
  align-items: center;
  margin-bottom: 20px;
  padding: 0 8px;
}
.stepper-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  flex: 1;
}
.stepper-dot {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  border: 2px solid var(--gray-300);
  background: var(--surface);
  transition: all var(--transition-normal);
}
.stepper-step.completed .stepper-dot {
  background: var(--primary);
  border-color: var(--primary);
}
.stepper-step.active .stepper-dot {
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(26,115,232,0.2);
}
.stepper-step span {
  font-size: var(--font-size-xs);
  font-weight: 500;
  color: var(--gray-500);
}
.stepper-step.completed span,
.stepper-step.active span { color: var(--primary); font-weight: 600; }

.stepper-line {
  flex: 1;
  height: 2px;
  background: var(--gray-300);
  margin: 0 -4px;
  margin-bottom: 24px;
}
.stepper-line.completed { background: var(--primary); }

.status-update {
  padding-top: 16px;
  border-top: 1px solid var(--gray-200);
}
.status-update label {
  display: block;
  font-size: var(--font-size-xs);
  font-weight: 600;
  color: var(--gray-700);
  margin-bottom: 8px;
}
.status-update select {
  width: 100%;
  height: 40px;
  padding: 0 12px;
  border: 2px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: var(--font-size-sm);
  margin-bottom: 12px;
  outline: none;
  background: var(--surface);
}

/* Assigned Technician */
.assigned-tech-info { margin-bottom: 12px; }
.no-tech-text { color: var(--gray-500); font-size: var(--font-size-sm); font-style: italic; }

.assigned-tech-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px;
  background: var(--gray-50);
  border-radius: var(--radius-sm);
}
.assigned-tech-card .tech-name { font-weight: 600; font-size: var(--font-size-sm); }
.assigned-tech-card .tech-spec { font-size: var(--font-size-xs); color: var(--gray-600); }

/* Quick Actions */
.quick-actions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

/* ═══════════════════════════════════════════
   TECHNICIANS PAGE
   ═══════════════════════════════════════════ */
.technician-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 20px;
}

.tech-card {
  background: var(--surface);
  border: 2px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  transition: all var(--transition-normal);
  cursor: pointer;
}
.tech-card:hover {
  border-color: var(--primary);
  box-shadow: var(--shadow-md);
  transform: translateY(-2px);
}
.tech-card.selected {
  border-color: var(--primary);
  background: var(--primary-light);
}

.tech-card-header {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 16px;
}

.tech-avatar {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-md);
  background: var(--primary-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-weight: 700;
  font-size: var(--font-size-md);
}

.tech-name { font-weight: 600; font-size: var(--font-size-md); color: var(--gray-900); }
.tech-spec { font-size: var(--font-size-xs); color: var(--gray-600); margin-top: 2px; }

.tech-status-badge {
  margin-left: auto;
  padding: 4px 10px;
  border-radius: var(--radius-full);
  font-size: var(--font-size-xs);
  font-weight: 600;
}
.tech-status-badge.available { background: var(--success-light); color: var(--success); }
.tech-status-badge.busy { background: var(--warning-light); color: #b45309; }
.tech-status-badge.on-leave { background: var(--gray-100); color: var(--gray-600); }

.tech-stats {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}
.tech-stat {
  text-align: center;
  padding: 10px;
  background: var(--gray-50);
  border-radius: var(--radius-sm);
}
.tech-stat-value {
  display: block;
  font-size: var(--font-size-lg);
  font-weight: 700;
  color: var(--gray-900);
}
.tech-stat-label {
  display: block;
  font-size: var(--font-size-xs);
  color: var(--gray-600);
  margin-top: 2px;
}

/* ═══════════════════════════════════════════
   PERFORMANCE PAGE
   ═══════════════════════════════════════════ */
.live-indicator {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: var(--font-size-sm);
  font-weight: 600;
  color: var(--success);
  background: var(--success-light);
  padding: 6px 16px;
  border-radius: var(--radius-full);
}
.live-dot-lg {
  width: 10px;
  height: 10px;
  background: var(--success);
  border-radius: 50%;
  animation: pulse 2s ease-in-out infinite;
}

.performance-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
  margin-bottom: 24px;
}

.performance-card {
  background: var(--surface);
  border-radius: var(--radius-lg);
  padding: 32px 24px;
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border-color);
  text-align: center;
  transition: all var(--transition-normal);
}
.performance-card:hover {
  transform: translateY(-3px);
  box-shadow: var(--shadow-lg);
}

.perf-ring-container {
  display: flex;
  justify-content: center;
  margin-bottom: 20px;
}

.perf-ring {
  position: relative;
  width: 120px;
  height: 120px;
}
.perf-ring svg {
  width: 100%;
  height: 100%;
  transform: rotate(-90deg);
}
.ring-bg {
  fill: none;
  stroke: var(--gray-200);
  stroke-width: 8;
}
.ring-fill {
  fill: none;
  stroke: var(--perf-color, var(--primary));
  stroke-width: 8;
  stroke-linecap: round;
  stroke-dasharray: 326.73;
  stroke-dashoffset: calc(326.73 - (326.73 * var(--perf-value, 0) / 100));
  transition: stroke-dashoffset 1.5s cubic-bezier(0.4, 0, 0.2, 1);
}
.perf-ring-value {
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--font-size-xl);
  font-weight: 800;
  color: var(--gray-900);
}

.perf-info h3 {
  font-size: var(--font-size-md);
  font-weight: 600;
  color: var(--gray-900);
  margin-bottom: 4px;
}
.perf-info p {
  font-size: var(--font-size-xs);
  color: var(--gray-600);
}

/* Horizontal Bars */
.horizontal-bars {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.h-bar-item {
  display: flex;
  align-items: center;
  gap: 12px;
}
.h-bar-label {
  width: 130px;
  font-size: var(--font-size-sm);
  color: var(--gray-700);
  font-weight: 500;
  white-space: nowrap;
}
.h-bar-track {
  flex: 1;
  height: 10px;
  background: var(--gray-100);
  border-radius: var(--radius-full);
  overflow: hidden;
}
.h-bar-fill {
  height: 100%;
  background: var(--primary-gradient);
  border-radius: var(--radius-full);
  transition: width 1s cubic-bezier(0.4, 0, 0.2, 1);
}
.h-bar-value {
  width: 40px;
  text-align: right;
  font-size: var(--font-size-sm);
  font-weight: 600;
  color: var(--gray-800);
}

/* Leaderboard */
.leaderboard {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.leaderboard-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background: var(--gray-50);
}
.leaderboard-rank {
  width: 28px;
  height: 28px;
  background: var(--primary-gradient);
  color: white;
  font-weight: 700;
  font-size: var(--font-size-sm);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
}
.leaderboard-name {
  flex: 1;
  font-weight: 600;
  font-size: var(--font-size-sm);
}
.leaderboard-score {
  font-weight: 700;
  color: var(--primary);
  font-size: var(--font-size-sm);
}

/* ═══════════════════════════════════════════
   MODAL
   ═══════════════════════════════════════════ */
.modal {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 1000;
  align-items: center;
  justify-content: center;
}
.modal.active { display: flex; }

.modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(0,0,0,0.5);
  backdrop-filter: blur(4px);
}

.modal-card {
  position: relative;
  background: var(--surface);
  border-radius: var(--radius-lg);
  width: 100%;
  max-width: 560px;
  max-height: 80vh;
  overflow-y: auto;
  box-shadow: var(--shadow-xl);
  animation: modalSlideUp 0.3s ease-out;
  margin: 20px;
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 24px;
  border-bottom: 1px solid var(--gray-200);
}
.modal-header h3 { font-size: var(--font-size-md); font-weight: 600; }
.modal-close { cursor: pointer; }

.modal-body { padding: 24px; }
.modal-subtitle { font-size: var(--font-size-sm); color: var(--gray-600); margin-bottom: 16px; }

.modal-tech-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.modal-tech-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px;
  border: 2px solid var(--gray-200);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: all var(--transition-fast);
}
.modal-tech-item:hover { border-color: var(--primary); background: var(--primary-light); }
.modal-tech-item.selected { border-color: var(--primary); background: var(--primary-light); }
.modal-tech-item .tech-avatar { width: 40px; height: 40px; font-size: var(--font-size-sm); }

.modal-footer {
  display: flex;
  gap: 12px;
  justify-content: flex-end;
  padding: 16px 24px;
  border-top: 1px solid var(--gray-200);
}

@keyframes modalSlideUp {
  from { opacity: 0; transform: translateY(20px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ═══════════════════════════════════════════
   TOAST NOTIFICATIONS
   ═══════════════════════════════════════════ */
.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 2000;
  display: flex;
  flex-direction: column-reverse;
  gap: 8px;
}

.toast {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 20px;
  background: var(--surface);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  min-width: 300px;
  max-width: 420px;
  animation: toastSlideIn 0.4s ease-out;
  border-left: 4px solid;
}
.toast.success { border-left-color: var(--success); }
.toast.error { border-left-color: var(--danger); }
.toast.warning { border-left-color: var(--warning); }
.toast.info { border-left-color: var(--primary); }

.toast-message {
  flex: 1;
  font-size: var(--font-size-sm);
  color: var(--gray-800);
  font-weight: 500;
}
.toast-close {
  background: none;
  border: none;
  color: var(--gray-500);
  cursor: pointer;
  padding: 4px;
  font-size: 18px;
  line-height: 1;
}

.toast.removing { animation: toastSlideOut 0.3s ease-in forwards; }

@keyframes toastSlideIn {
  from { opacity: 0; transform: translateX(100%); }
  to { opacity: 1; transform: translateX(0); }
}
@keyframes toastSlideOut {
  from { opacity: 1; transform: translateX(0); }
  to { opacity: 0; transform: translateX(100%); }
}

/* ═══════════════════════════════════════════
   ANIMATIONS
   ═══════════════════════════════════════════ */
@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}
@keyframes fadeInUp {
  from { opacity: 0; transform: translateY(20px); }
  to { opacity: 1; transform: translateY(0); }
}
@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.6; transform: scale(1.1); }
}
@keyframes shimmer {
  0% { background-position: -200% 0; }
  100% { background-position: 200% 0; }
}

.skeleton {
  background: linear-gradient(90deg, var(--gray-200) 25%, var(--gray-100) 50%, var(--gray-200) 75%);
  background-size: 200% 100%;
  animation: shimmer 1.5s infinite;
  border-radius: var(--radius-sm);
}

/* ═══════════════════════════════════════════
   RESPONSIVE
   ═══════════════════════════════════════════ */
@media (max-width: 1200px) {
  .stats-grid { grid-template-columns: repeat(2, 1fr); }
  .performance-grid { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 992px) {
  .sidebar {
    transform: translateX(-100%);
  }
  .sidebar.open { transform: translateX(0); }
  .main-area { margin-left: 0; }
  .hamburger { display: flex; }
  .detail-layout { grid-template-columns: 1fr; }
  .dashboard-grid { grid-template-columns: 1fr; }
  .header-search input { width: 180px; }
  .header-search input:focus { width: 220px; }
}

@media (max-width: 768px) {
  .stats-grid { grid-template-columns: 1fr; }
  .performance-grid { grid-template-columns: 1fr; }
  .form-grid { grid-template-columns: 1fr; }
  .page-content { padding: 16px; }
  .filter-bar { flex-direction: column; align-items: stretch; }
  .filter-actions { flex-direction: column; }
  .table-search input { width: 100%; }
  .detail-info-grid { grid-template-columns: 1fr; }
  .technician-grid { grid-template-columns: 1fr; }
  .page-header { flex-direction: column; }
  .page-header .btn { width: 100%; }
}

@media (max-width: 480px) {
  .login-card { padding: 32px 24px; margin: 16px; }
  .page-content { padding: 12px; }
  .card { padding: 16px; }
  .stat-card { padding: 16px; }
  .filter-tabs { overflow-x: auto; flex-wrap: nowrap; }
  .priority-selector { flex-direction: column; }
  .header-search { display: none; }
  .toast-container { left: 12px; right: 12px; }
  .toast { min-width: auto; }
}

/* ─── PRINT ─── */
@media print {
  .sidebar, .top-header, .sidebar-overlay,
  .toast-container, .modal, .btn,
  .hamburger, .filter-bar, .pagination,
  .add-note-section, .quick-actions { display: none !important; }
  .main-area { margin-left: 0 !important; }
  .page-content { padding: 0 !important; }
  .card { box-shadow: none !important; border: 1px solid #ddd !important; }
}

/* ─── UTILITIES ─── */
.text-center { text-align: center; }
.text-right { text-align: right; }
.text-left { text-align: left; }
.mt-1 { margin-top: 8px; }
.mt-2 { margin-top: 16px; }
.mt-3 { margin-top: 24px; }
.mt-4 { margin-top: 32px; }
.mb-1 { margin-bottom: 8px; }
.mb-2 { margin-bottom: 16px; }
.mb-3 { margin-bottom: 24px; }
.mb-4 { margin-bottom: 32px; }
.flex { display: flex; }
.flex-between { display: flex; justify-content: space-between; align-items: center; }
.flex-center { display: flex; align-items: center; justify-content: center; }
.gap-1 { gap: 8px; }
.gap-2 { gap: 16px; }
.gap-3 { gap: 24px; }
.hidden { display: none !important; }
.visible { display: block; }
.truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ═══════════════════════════════════════════
   APP.JS DYNAMIC STYLES
   ═══════════════════════════════════════════ */

/* Badge default */
.badge-default { background: var(--gray-100); color: var(--gray-600); }

/* Customer cell in table */
.customer-cell {
  display: flex;
  align-items: center;
  gap: 10px;
}
.customer-avatar-sm {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-sm);
  background: var(--primary-gradient);
  color: white;
  font-size: 0.625rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.customer-name-cell {
  display: block;
  font-weight: 600;
  font-size: var(--font-size-sm);
  color: var(--gray-900);
}
.customer-phone-cell {
  display: block;
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}

/* Complaint ID link in table */
.complaint-id-link {
  color: var(--primary);
  font-weight: 600;
  cursor: pointer;
}
.complaint-id-link:hover {
  text-decoration: underline;
}

/* Pagination button alias */
.pagination-btn {
  width: auto;
  min-width: 34px;
  height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 10px;
  border: 1px solid var(--gray-300);
  border-radius: 6px;
  background: var(--surface);
  color: var(--gray-700);
  font-size: var(--font-size-sm);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
}
.pagination-btn:hover:not(:disabled) {
  background: var(--primary-light);
  border-color: var(--primary);
  color: var(--primary);
}
.pagination-btn.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}
.pagination-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

/* Recent item layout (JS-rendered) */
.recent-item-left {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
  min-width: 0;
}
.recent-id {
  font-weight: 600;
  color: var(--primary);
  font-size: var(--font-size-sm);
  min-width: 72px;
  flex-shrink: 0;
}
.recent-info {
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.recent-name {
  font-size: var(--font-size-sm);
  font-weight: 500;
  color: var(--gray-800);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.recent-product {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}
.recent-item-right {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}
.recent-time {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  white-space: nowrap;
}

/* Technician card (JS-rendered) */
.technician-card {
  background: var(--surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: var(--shadow-sm);
  transition: all var(--transition-normal);
}
.technician-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
  border-color: var(--primary);
}
.technician-card .tech-card-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
}
.technician-card .tech-card-header h4 {
  font-size: var(--font-size-md);
  font-weight: 600;
  color: var(--gray-900);
}
.technician-card .tech-id {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}
.technician-card .tech-card-header .badge {
  margin-left: auto;
}
.technician-card .tech-card-body {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

/* Timeline dot/content (JS-rendered) */
.timeline-dot {
  position: absolute;
  left: -32px;
  top: 2px;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1;
  background: var(--primary);
  color: white;
  border: 2px solid var(--surface);
  box-shadow: 0 0 0 2px var(--primary-light);
}
.timeline-dot.created { background: var(--info); box-shadow: 0 0 0 2px var(--info-light); }
.timeline-dot.assigned { background: var(--warning); box-shadow: 0 0 0 2px var(--warning-light); }
.timeline-dot.note { background: var(--gray-500); box-shadow: 0 0 0 2px var(--gray-100); }
.timeline-dot.completed { background: var(--success); box-shadow: 0 0 0 2px var(--success-light); }

.timeline-content {}
.timeline-text {
  font-size: var(--font-size-sm);
  font-weight: 500;
  color: var(--gray-800);
}
.timeline-time {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  margin-top: 2px;
  display: block;
}

/* Override timeline-item::before when using timeline-dot */
.timeline-item:has(.timeline-dot)::before {
  display: none;
}

/* Leaderboard info/meta (JS-rendered) */
.leaderboard-info {
  flex: 1;
  display: flex;
  flex-direction: column;
}
.leaderboard-meta {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}

/* H-bar label layout fix */
.h-bar-label {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 6px;
}
.h-bar-count {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  font-weight: 500;
}
.h-bar-item {
  display: flex;
  flex-direction: column;
}

/* Modal tech info/status (JS-rendered) */
.modal-tech-info {
  flex: 1;
  display: flex;
  flex-direction: column;
}
.modal-tech-info .tech-name {
  font-weight: 600;
  font-size: var(--font-size-sm);
  color: var(--gray-900);
}
.modal-tech-info .tech-meta {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
}
.modal-tech-status {
  flex-shrink: 0;
}
.modal-tech-item.disabled {
  opacity: 0.5;
  cursor: not-allowed;
  pointer-events: none;
}
.modal-tech-item.selected {
  border-color: var(--primary);
  background: var(--primary-light);
}

/* Assigned tech details (JS-rendered detail page) */
.tech-details {
  display: flex;
  flex-direction: column;
}
.tech-details .tech-name {
  font-weight: 600;
  font-size: var(--font-size-sm);
  color: var(--gray-900);
}
.tech-details .tech-specialty {
  font-size: var(--font-size-xs);
  color: var(--gray-600);
}
.tech-details .tech-phone {
  font-size: var(--font-size-xs);
  color: var(--gray-500);
  margin-top: 2px;
}

/* Toast show/hide animation states */
.toast {
  opacity: 0;
  transform: translateX(100%);
  transition: all 0.3s ease;
}
.toast.show {
  opacity: 1;
  transform: translateX(0);
}
.toast.hide {
  opacity: 0;
  transform: translateX(100%);
}
.toast-icon {
  flex-shrink: 0;
  display: flex;
  align-items: center;
}
.toast-success .toast-icon { color: var(--success); }
.toast-warning .toast-icon { color: var(--warning); }
.toast-info .toast-icon { color: var(--primary); }
.toast-error .toast-icon { color: var(--danger); }

/* Toast type border colors */
.toast-success { border-left-color: var(--success); }
.toast-error { border-left-color: var(--danger); }
.toast-warning { border-left-color: var(--warning); }
.toast-info { border-left-color: var(--primary); }

/* Performance ring fix: use fraction (0-1) for stroke-dashoffset */
.ring-fill {
  stroke-dashoffset: calc(326.73 * (1 - var(--perf-value, 0)));
}